How to Spot a Home-Contractor Scam

Most have integrity, but you have to rely on more than a handshake and your gut

By GEOFF WILLIAMS

April 24, 2013 RSS Feed Print

Couple standing in front of house while contractor points at something

This is the season when the lawn mowers begin roaring, the mulch is spread and homeowners, if they haven’t already, begin thinking about getting that roof fixed or finally putting up a privacy fence. But it isn’t just the sun that comes out. There are also the pests—the ticks, the mosquitoes and the con artists.

As plenty of homeowners are aware, there are ample anecdotes in the media of home-contractor scams. These often con the elderly into either giving up money for no work done, or having work done but at an exorbitant price that wasn’t agreed to. In the last few weeks alone, a 77-year-old man in the Philadelphia area paid for his roof to be repaired only to end up paying to have a useless, tar-like substance splattered across it; in Norfolk, Va., an 83-year-old woman gave a home contractor $4,300 and never saw him again; in San Diego, a con artist has been offering to fix driveways, collecting down payments as high as $2,500 and giving nothing in return.

The anecdotes go on and on. So what should you do if you want a project completed but don’t want to see your name in the local paper, where you’re quoted warning your neighbors not to fall for a scam?

Research your contractor. Everyone thinks they’re doing that, but it isn’t as straightforward as one might think to vet a home contractor.

“In many cases, we see a person posing as a licensed or reputable contractor, and all checks out until the first payment is made to begin the job, and then the subject disappears. We see fake business cards and websites being used, and criminals can assume the identity of a real contractor, register a company or use an alias. The goal is always the first payment,” says Tom Burnett, a spokesman for Wymoo International, a worldwide detective agency headquartered in Jacksonville, Fla. Burnett is also a former private eye.

Despite all the tricks a con artist can play, you can vet a contractor, says Burnett. Obviously, there’s the tried-and-true method of using a contractor that a friend or family member swears by, but if you don’t have that avenue, Burnett suggests:

• Contact the Better Business Bureau where the company or contractor operates and check for complaints.

• Ask for references and make sure you actually contact, say, two of them.

• Check to see if the company is registered with its state or your state’s division of corporations.

• You can ask for the contractor’s license number to verify with your state’s Department of Professional Regulation, or your contractor’s state license board or similar office.

• And, of course, search the Internet for whatever you can find on the company.

Be wary of paying upfront. This is tricky, too, because even honest home contractors ask for money upfront, for good reasons. “Let’s say you want your front door put in, and if the contractor makes the order, and you back out, they essentially own that front door,” says Amy Matthews, a home contractor who has hosted numerous DIY Network and HGTV series and is a spokesperson for Home Advisor, an online portal that matches, for free, homeowners with licensed home contractors (homeadvisor.com).

So it isn’t weird for a home contractor to ask for money upfront, but it shouldn’t be astronomical numbers, says Matthews. “It’s very common for home contractors to ask for a percentage, say, 30 percent at the start, 30 percent in the middle and the rest at the end, and you should never pay at the completion until you’ve really looked it over.”

She adds that every state is different, and that in California, home contractors aren’t allowed to ask for more than 10 percent of the job upfront. Meanwhile, some states have no regulations regarding home contracting projects.

It is also wise to pay a home contractor with a credit card instead of forking over a wad of cash or paying with a check. This will give you a record of the payment for the authorities and improve the odds of getting your money back if you are swindled, since credit card companies may refund your money in such situations.

If the proposal isn’t very detailed, that might be a red flag. A home contractor who plans on putting a fence around your yard or fixing your roof isn’t likely to offer up lengthy, detailed plans, but if you want to hire a contractor for a fairly elaborate project, such as a room addition, you’ll want to see some detailed blueprints.

“The less gray areas there are, the better off homeowners will be,” says Nicholas Iarocci, who owns a home contracting company, Source Development, Inc, which services the New York City area. He says detailed plans can “make the homeowner aware of possible additional expenses,” which can help you if the contractor is ethical and if the contractor isn’t. After all, some unethical contractors deliver when it comes to work, but they overcharge. Or they might not plan to destroy your finances but do because of the shoddy way they run their business.

“If an insured contractor brings a day laborer or an employee that’s not on the books, and they get injured, the property owner is directly affected,” says Iarocci. “I collect certificates of insurance from my subcontractors.”

Don’t let yourself be rushed into a project. Some perfectly honest home contractors will come to your house unsolicited, says Matthews. “They’re called storm chasers,” she says, “and there are some very credible contracting companies that look for homes that have been hit after a windstorm or heavy rain, but you still have to do that background check to make sure.”

So if the contractor can’t wait for you to think about their offer, or for you to summon your inner Hardy Boys or Nancy Drew and check them out, stay away. And you should always keep an eye out for that classic red flag waving in the warm, friendly breeze. Sadly, just as there is no free lunch, there is also rarely an extremely cheap lunch.

Says Matthews: “If someone offers to do a really quick job on your house for a really low price, and it sounds too sound to be true, it probably is.”

 

Courtesy of your Arcadia Real Estate Agent

First impressions are made at the front door

Home’s entrance is seldom high on remodeling priorities

BY ARROL GELLNER, FRIDAY, JANUARY 11, 2013.

Inman News®

Front door of a <a href="http://www.shutterstock.com/pic.mhtml?id=75275389" target="_blank">Georgian era townhouse</a> in Salisbury, England image via Shutterstock.Front door of a Georgian era townhouse in Salisbury, England image via Shutterstock.

Have you ever been to a house where you had to skirt the gas meter or sidle around garbage cans to get to the front door? Or one where there was such a bewildering array of doors, you weren’t sure which one to knock at?

The front entrance is seldom high on people’s remodeling priorities. Yet, just like that old saw about first impressions, it’s your home’s entrance that people notice first. It’s practically impossible to rectify a bad impression made at the front door.

Tract-home builders have known this for years; even in the cheapest house, they’ll never cut corners on the front door. They know that a strong impression of quality here subtly colors a visitor’s perception of the whole house.

For much of architectural history, front entrances have been a focal point of a home’s design. In colonial New England, for example, the front door was often flanked by sidelights and topped by a pediment, setting it apart from an otherwise austere facade.

The entrance should also be clearly apparent from the street. That doesn’t mean it has to be glaringly exposed to view — just that its location should be easily deduced by an unfamiliar passerby. Architects call this principle “demarcation.”

There are lots of subtle ways to demarcate a front entrance. The most common is to surround the door with an architectural form such as a pediment or other type of trim. Another traditional strategy places the door in a recess, on a projection, or under a roofed porch. You can find a well-known example of the latter on the back of a $20 bill.

Here are some thoughts for planning your own grand entrance:

  • Don’t place an unsheltered entrance door flush with the front wall of the house; it’ll create an unwelcoming “side door” or trailer-door effect.
  • Don’t bring the path to the front door past utilities such as gas or electric meters, or past unsightly storage areas for trash or the like. Keep these kinds of features out of the visitor’s line of sight.
  • Don’t force visitors to walk on a driveway to get to your front door. Provide a separate walking path, or at least set aside a portion of the driveway paving using a different color or texture so it’s clearly meant just for those on foot.
  • If you plan to provide a covered entrance porch, make it at least 6 feet wide — enough for a person to stretch out both arms without touching either wall. Anything less will feel cramped and uncomfortable. Also, make the porch at least 4 feet deep (6 feet is better), or it’ll feel cramped when more than one person is waiting outside the front door. A cheaper alternative to building a projecting porch is simply to recess the front door. Again, make the recess at least 6 feet wide, and not less than 2 feet deep.
  • Lastly, if your house has several doors facing the street, make sure your front approach aims your visitors toward the main entrance. Your front door may seem obvious to you, but, hey, you live there.

Courtesy of your Arcadia Real Estate Agent

Growing Panes: Homeowners Go Big on Glass Walls

Anita and Bob Dethlefs wanted the new Portland, Ore. home they were building to really let the sunshine in. So, the couple installed 2,700 square feet of Marvin windows—about $300,000 worth—on nearly every wall of the property.

Giant spans of glass,once seen mainly in commercial construction, are now more common in residential homes. Wendy Bounds explains how technology has enabled glass makers to make these more affordable, safe (if tempered) and energy efficient.

And then they put up 12 security cameras.

“We’re getting about as much light as you can in the Northwest but with so many windows, safety was the No. 1 concern for me as a mommy with kids running around the house,” says 43-year-old Ms. Dethlefs, who has five children. Her husband started a leadership conference business, Evanta Inc., in 2003 and later sold it. Their 13,000-square-foot, $5 million Frank Lloyd Wright-inspired home even has a glass front door, letting visitors on the front stoop see through the family’s living room out to Mount Hood.

Forget about a room with a view. Today, homeowners want views from every room. As large expanses of glass have become architecturally acceptable for modern and traditional homes, new technology is making living in a fishbowl more practical—albeit sometimes challenging.

Homes That Let the Sun Shine In

Leah Nash for The Wall Street Journal

Anita and Bob Dethlefs moved into their new Portland 13,000-square-foot home in November. The Frank Lloyd Wright-inspired home has about $300,000 worth of windows to let in as much light as possible and help with the ‘gray sky’ malaise Ms. Dethlefs says she gets living in the Pacific Northwest.

Homeowners’ desire for more open floor plans with combined kitchen and living-room spaces has paved the way structurally for bigger spreads of glass. A growing appetite for more energy-efficient windows and associated tax incentives and rebates have also supported the trend.

“The open floor plan is predominant in almost everyone’s design now,” says builder Tim Wilkinson of Great Falls, Mont. “They want more light and bigger windows to take advantage of views.”

Today, thanks to technological advances, nearly all windows installed in new homes have special, invisible coatings that block heat and keep ultraviolet rays from fading furniture. Many also use double or triple-panes with argon or krypton gas sandwiched in between, which helps insulate in cold climates. Now standard on Andersen Windows glass: a titanium dioxide coating the company says sheds dirt and virtually eliminates water spots. Some glass makers are even marketing windows for residences that can tint and untint with the push of a button.

And for those put off by the prospect of raising and lowering so many blinds, companies such as Lutron Electronics sell window shades that can be controlled with an iPhone app.

“Across the board, people want more light,” says Mike Rogers, senior vice president of GreenHomes America Inc., a company specializing in energy-efficient home renovations, which has been incorporating more glass in its projects.

Beyond privacy and safety—Ms. Dethlefs’s chief worries—there are maintenance issues, such as how to keep so much glass spotless. (The couple pay $850 to $950 for professional cleaning at least three times a year.) And despite technological improvements, glass still doesn’t typically insulate as well as a wall packed with insulation.

Then there is the bird problem: Anywhere from 100 million to 1 billion are killed in window collisions every year, according to the U.S. Fish and Wildlife Service.

While manufacturers such as Andersen Corp. and Marvin Windows and Doors say overall window sales have slowed amid a sluggish new-house market, the companies say they are seeing more and larger windows going into new homes.

In modern homes, “they are filling space between floor and ceiling with as much glass as they can,” says Jay Sandgren, an architectural representative for Andersen. He says builders are being “a lot smarter” about positioning a home and the roof overhang to capture the most sunlight in winter and to block much of the heat from the sun in summer.

Building with glass isn’t cheap. Mr. Wilkinson the Montana builder estimates the price is about double the cost of installing regular walls packed with insulation. His own 4,800-square-foot home that he completed last year has $85,000 worth of Andersen glass, giving him a 240-degree view of three mountain ranges and the Missouri River. Even the deck railings are glass panels.

Tempered safety glass is installed according to local building codes in areas of homes where breakage might be of particular concern, such as windows and doors close to the floor or near a stairway or landing. Glass can sometimes attract vandals in the construction phase, a headache for builders, Mr. Wilkinson says. But breakage for homeowners “is rarely a problem,” he says, although he cautions that people mowing the lawn should look out for rocks that the mower can kick out to crack a pane.

Architect Thomas Roszak took the fishbowl aesthetic to the extreme in his own Northfield, Ill. home, which features commercial curtain-wall glass around the entire building.The walls are constructed from two argon-filled glass panes covered with what’s called low-emissivity, or “low-e,” metallic coating to block heat flow through the window, keeping the home cooler in the summer and warmer in winter.

With little traditional wall space, art is suspended in front of windows from a floor-to-ceiling, museum-type wire hanging system, Mr. Roszak says. For privacy, he planted trees around his one-acre property and installed $60,000 worth of electronically operated blinds.

One low point of glass-house design: The day his 8-year-old son spied a dead bird that had hit home’s glass siding, likely mistaking the trees’ reflection for safe habitat. “He said, ‘Daddy, I don’t think that bird is sleeping, I think it’s broken,’” Mr. Roszak says.

Glass homeowners must be mindful of clutter, since the view goes both ways. When Beata and Brad Peters built their 3,900-square-foot brick home in Hawthorn Woods, Ill., they incorporated large panels of glass symmetrically throughout. While most windows have wood blinds, the family tends to leave them open for aesthetics.

“I don’t put a lot of stuff in front of the windows,” Ms. Peters says. In the kitchen, appliances like toasters get packed along a wall with no glass.

Window-treatment companies are pushing to make shade operation less of a chore. Rotterdam-based Hunter Douglas this spring added a “Solar Energy Sensor” that raises and lowers blinds based on the amount of sun detected. Despite the slump in the housing market, the company’s North American sales rose almost 5% last year. An electronically controlled Lutron shade sells for about $900 more than manual ones and can be controlled via remote control or an app for Apple Inc. or Android devices.

Some glass companies now make windows that reduce the need for blinds altogether. One is Sage Electrochromics Inc. of Faribault, Minn., whose product consists of clear panes that morph to a grayish-blue tint when a user flips a switch to send a low-voltage current across the window. The tint reduces glare and heat but not visibility. Sage began selling the glass for residential applications around 2005, though they are typically found in high-end homes due to cost. An installed window costs between one-and-a-half to two times as much as one with typical low-e glass.

“If you’re on the West Coast facing the ocean when the sun is beating on the glass, what people do is pull their blinds and shades to block the glare,” says Helen Sanders, Sage’s vice president of technical business development. “What that means is you’ve just lost your view you paid a huge amount of money for.”

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COURTESY OF YOUR NUMBER ONE ARCADIA REAL ESTATE AGENT